When a Kyocera printer stops working, the instinct is to call for help straight away. But a lot of the most common Kyocera printing problems have straightforward fixes that don’t need a technician. This guide walks through the most common technical issues, what’s causing them, and what to try first.
My Kyocera printer isn’t printing
Start with the basics before assuming something is seriously wrong.
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- Check the printer is powered on and connected – either via USB, Ethernet, or Wi-Fi.
- Make sure there are no jobs stuck in the print queue.
- On Windows, go to Devices and Printers, then right-click your Kyocera printer, and open the print queue. Cancel any stuck jobs and try again.
- On Mac, go to System Settings, select Printers and Scanners, click your Kyocera printer, and select Open Print Queue. Cancel any stuck jobs and try again.
- Restart the printer and the computer.
- Check that the correct printer is selected – it’s easy to accidentally send a job to a previous or default printer.
- Jobs can also get stuck in the printer’s own queue. To clear these, check the Job Status screen on the printer’s control panel, or log into its web interface (Command Centre RX) and cancel any pending jobs from there.
- If none of the above works, simply uninstall and reinstall the printer driver from the Kyocera website for your specific model.
How to reset a Kyocera printer
Soft reset (power cycle):
- Press the power button and turn the printer off
- Wait 30 seconds
- Turn the printer back on and allow it to complete its startup sequence
- Check whether the error has cleared
Hard reset (factory reset):
Note: Only use a factory reset as a last resort. It will erase all settings and data, including network and scan settings, address books, and user data. Make sure you have everything documented before proceeding.
- From the printer’s home screen, go to Menu
- Navigate to System Menu, then Adjustment/Maintenance or Reset – this varies by model, so refer to your user manual if you can’t locate it
- Select Factory Reset and confirm
- Reconfigure network settings and any custom preferences after restart
If an error code returns immediately after either type of reset, the issue is hardware-related and requires a technician.
My Kyocera printer has a paper jam
Paper jams are the most common issue in any office printer and are usually straightforward to clear.
- Follow the on-screen diagram to locate where the jam has occurred
- Open the indicated cover or tray and remove the paper slowly and evenly – tearing it makes things worse
- Check the entire paper path for small torn pieces, as even a fragment can trigger the error again
- Check that rollers are clean and free of debris before restarting
If the printer shows a jam error but there’s no visible paper, check under the toner cartridge and around the duplex unit. A sensor may have been triggered by a small piece of torn paper that’s not immediately obvious.
Prevention tip: Don’t overfill trays, fan paper before loading, and use paper that meets Kyocera’s recommended specifications.
For more info on common printing problems and step-by-step fixes, see our printer troubleshooting guide.
Troubleshooting Kyocera print quality
Faded prints, streaks, lines, or patchy colour are usually a toner or drum issue.
- Check toner levels on the printer display. If a cartridge is showing as empty, replace it with a genuine Kyocera-approved toner.
- If toner levels are fine, remove each cartridge, gently shake it to redistribute the toner, and reinsert firmly.
- Run the printer’s built-in cleaning cycle – this can be found in the menu under Maintenance or Adjustment, depending on your model.
- If streaks or lines persist after cleaning, the drum unit may be worn and need replacing.
- If you’re only seeing lines or marks when photocopying or scanning, clean the scanner glass — a smudge or piece of debris on the glass is often the culprit on multifunction devices.
Never use third-party toner in a Kyocera printer under a service agreement — it can void your coverage and cause damage that isn’t covered.
For more on print quality issues and how to fix them, see our guide to troubleshooting poor print quality.
My Kyocera printer won’t connect to the network
Network issues are usually caused by a configuration change, an IP address conflict, or an outdated driver.
- Restart the printer and your router
- Check that the printer is connected to the correct network
- Verify the printer’s IP address hasn’t changed – if it has, update it in your printer settings or ask your IT contact to assign a static IP
- Update drivers from the Kyocera support website
- Check that firmware is up to date – outdated firmware is a common cause of network printing problems that gets overlooked
For a full walkthrough, see our guide to connecting your printer to Wi-Fi and fixing connection issues.
My Kyocera printer is showing an error code
If your printer is displaying a code you don’t recognise, a power cycle is always the first step. Turn the printer off, wait 30 seconds, and turn it back on. Many temporary errors clear on their own.
If the code returns after restarting, it’s pointing to a specific fault. For a full breakdown of Kyocera error codes and what each one means, refer to your printer’s user manual or note it down and contact the Copysonic team.
When to call a technician
Try the steps above first. If the Kyocera printer problem persists, it’s time to call for help. Specifically:
- The same error returns after a reset
- There is visible damage to internal components
- Print quality has deteriorated significantly, and cleaning cycles haven’t helped
- The printer is making unusual noises
For Melbourne businesses, the Copysonic team provides on-site Kyocera printer servicing and repair. Get in touch if you’re stuck.
