Remote printer management is the practice of monitoring, managing, and troubleshooting your networked printers from a central cloud dashboard, rather than checking each device individually.
At Copysonic, remote management gives our technicians visibility over your connected printers, so we can monitor devices, identify issues, and provide support without relying on your team to keep track of every machine.
It typically covers:
- Status monitoring. Real-time visibility into which devices are working, which need attention, and where an issue may be developing.
- Toner tracking. Consumable levels can be monitored remotely, helping identify when toner is running low.
- Firmware updates. Pushed remotely, usually scheduled outside business hours.
- Remote diagnostics. Device information can be accessed by your service team to help investigate and troubleshoot issues without immediately requiring an onsite visit.
- Fleet reporting. Device data is collected centrally, giving your service team a clearer view of performance and maintenance requirements.
- Remote configuration. Certain settings, updates, and device changes can be managed without a technician needing to be physically in front of the machine.
Depending on the platform, remote printer management can also work alongside broader print management features such as secure print release, user controls, and cost tracking.
Why your business needs remote printer management software
If you’re managing printers device by device, there’s no single view of what’s happening across your fleet, so every issue is a surprise and every fix is reactive. The solution for that isn’t new hardware. It’s software that supports the fleet you already have, giving you a single, central view and a single set of controls instead of managing each device on its own.
Some of the benefits of remote printer management software include:
- Less downtime. Issues are flagged and often resolved before they interrupt anyone’s work, rather than being discovered when a printer’s already stopped.
- Fewer onsite callouts. A lot of what used to need a technician onsite, like firmware updates, diagnostics, and configuration changes, can now be done remotely.
- Predictable costs. With usage tracked by user, device, or department, you can see where spend is going and budget for it, rather than being surprised by a quarter’s toner bill.
- Better security. Secure print release and detailed usage logs mean documents aren’t sitting in an output tray for anyone to pick up, and you’ve got a clear record of who printed what.
- Better service support. When your provider can see what’s happening with a device remotely, technicians have more information to work with before deciding whether an onsite visit is needed.
What software is used for remote printer management?
There are a number of remote printer management and print management platforms available, and the right option depends on the devices you’re running and what you actually need to manage.
Some focus primarily on device health and servicing, while others extend further into areas such as user access, print security, cost allocation, and cloud printing. Examples include:
- Kyocera Fleet Services (KFS) is geared towards remote device monitoring and service support.
- PaperCut and uniFLOW offer broader print management features, including secure printing, user controls, usage tracking, and cost management.
Other manufacturers and software providers also offer their own solutions. Copysonic can work with different solutions depending on your equipment and requirements. As an authorised Kyocera dealer, however, Kyocera Fleet Services is the remote management platform we use most often for service and support.
Kyocera Fleet Services (KFS)
KFS is a cloud-based platform accessed through a browser, connecting to compatible devices so they can be monitored and managed remotely.
Remote monitoring and diagnostics
KFS gives real-time status on every device in the fleet. If something’s wrong, an alert fires and diagnostics can often identify the issue remotely, before it interrupts anyone’s work.
Automatic toner alerts and replenishment
Consumable levels are tracked automatically, and toner gets dispatched before a device runs dry. No more stockpiling supplies just in case, and no more scrambling when a machine runs out mid-job.
Scheduled firmware updates and remote configuration
Firmware updates run off-peak, and configuration changes and reboots can be handled remotely, without anyone needing to be onsite.
Counter reporting
Meter and counter data is collected automatically for accurate billing and a clear picture of usage across the fleet, with no manual readings required.
How do I set up remote printing management?
As your Melbourne printer partner, Copysonic handles the remote printer management setup end-to-end. We connect your printers to the platform, configure the alerts and reporting, and make sure the right device information is available to our service team.
Once it’s running, we’re the ones keeping an eye on it: reviewing device status, actioning toner alerts, investigating faults, and scheduling firmware updates. There’s nothing for you to install, configure, or maintain on your end.
Track and manage your printer remotely with Copysonic
Copysonic has been Melbourne’s printing partner for over three decades, and remote printer management is part of our comprehensive service. We deploy and run this software layer for you, not just supply the hardware it runs on, with technicians handling the setup and ongoing support.
Whether you’re running an all-Kyocera fleet or a mix of supported brands and devices, we can build a monitoring and control setup that fits your existing fleet and requirements. The result is full visibility and control over your printing infrastructure, not just the machines themselves.
Get in touch with Copysonic to talk through what remote printer management could look like for your business.
