The client
Apex HR is a Rowville-based HR support and real estate consultancy. Their team manages a high volume of contracts, compliance documentation, and client records, making reliable printing and scanning essential to their day-to-day operations.
The project:
Like any busy office, Apex HR rely on their printer and scanner working properly every single day to support their client-facing operations. As an HR support and real estate consultancy, their team manages a constant flow of contracts, compliance documents, and client records that need to be printed, scanned, and filed accurately and efficiently.
Their existing multifunction printer was experiencing frequent breakdowns and mounting maintenance costs. Every time it stopped working, the team couldn’t scan documents or print contracts, bringing work to a halt. On top of that, the bulky device was taking up prime real estate in their office that could’ve been used for something more useful.
When the machine broke down yet again, the consultancy initially contacted Copysonic for servicing.
However, the situation called for more than a simple repair. The oversized, outdated device was costing more to maintain than it was worth. With a changing workspace environment and the fluid nature of their business, Apex HR needed a solution that would:
- Save money on day-to-day running costs
- Take up less room in the office
- Be reliable and efficient
- Avoid overcommitment to equipment that might not suit future needs
- Maintain functionality without unnecessary features
The challenge: Apex HR needed flexibility for whatever came next without sinking money into another machine that might not suit their needs down the track.
The solution:
After assessing Apex HR’s printing operations onsite, Copysonic recommended against continuing repairs on the ageing device. Instead, the team proposed a strategic replacement with the Kyocera EcoSys MA3500cix: a compact, efficient multifunction device better suited to the consultancy’s workflow.
EcoSys MA3500cix
The breakthrough came from a simple question: what did they use the printer for? Through conversations with the team, Copysonic discovered that Apex HR never needed A3 printing or scanning. Their work was all standard letter and A4 documents. This single insight changed everything. Instead of paying for capabilities they’d never use, Apex HR invested in:
- The right-sized device: A compact Kyocera EcoSys MA3500cix with A4 printing and scanning capabilities freed up valuable office space.
- Custom setup: Full integration with their network and existing systems for seamless operation.
- Smart automation: Automated toner ordering so they never run out or waste time on manual supply orders.
- Streamlined workflows: Documents now scan directly into specific client folders, eliminating extra steps.
- Optimised for speed: Faster printing and processing that keeps up with their busy workload
Despite the upfront cost of a new device, Apex HR immediately started saving time and money. The new machine delivered gains across the board: more office space, faster processing, lower running costs, and a boost in productivity. And because the solution was built around their existing workflow, it can easily scale up or down as their business evolves.
Client feedback
“Highly recommend Paul, honestly. Paul is exceptionally experienced and knowledgeable in his field. He made the entire process smooth and straightforward, and was always easy to communicate with. I appreciated how approachable and professional he was. Nothing was ever too much trouble. If you’re looking for someone reliable and easy to work with, Paul is the ideal choice.”
— Owner, Apex HR
